Emergency Visits at the AEC SH 249
As we are an emergency clinic, we do not make appointments. The most critical emergency cases willl always receive top priority. For that reason, you may have a wait and sometimes a lengthy wait at the AEC. Please realize that we make a sincere attempt to see each client as quickly as possible. If we are very busy with a number of critical cases, we will do out best to inform you that there is a wait and advise you of the anticipated wait time.
On arrival at the AEC SH 249, our receptionist will greet you and assist you with the information we need about you and your pet. If you pet is experiencing any type of crisis: difficulty breathing, active bleeding, seizuring or unable to stand or walk, the receptionist will have one of our veterinary technicians examine your pet. The veterinary technician will triage your pet to our ICU where the emergency veterinarian on duty will examine your pet. Our staff, veterinary technicians or the receptionist, will advise you of your pet's status until the veterinarian can speak with you. The staff may inform you that the veterinarian requested that your pet be placed on oxygen or on external heat support while the veterinarian examines the patient. As soon as possible, the veterinarian will discusses their findings and concerns with you.
If your pet is stable, the veterinary technician will place you and your pet in an exam room. The staff member may then get your pet's weight and record your pet's vital signs. The staff may also ask you questions about the nature of your current visit to the AEC SH 249. If your pet is under the care of your regular veterinarian for any problems, please bring any paperwork regarding that problem and any medication the pet may be on with you to the AEC.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet when in our lobby. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. If your pet has been injured, our staff may place a muzzle on your pet when they move your pet. Your pet can not tell us which part of their body hurts and we do not want to have your pet struggle and cause themselves greater discomfort nor do we want them to bite you or our staff.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express Discover, cash, Care Credit and personal checks. Checks are verified via Telecheck.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
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